ASLD online shop FAQS
How do I place an order?
Simply place an enquiry stating the items you wish to purchase, we will get back to you via email the next working day with a quote including shipping.
How do I pay for my order?
Payment options are: EFT or Credit card. Credit card payments are made over the phone.
How long is delivery time?
Approx lead time is 7-10 days.
How are my good delivered?
The order is delivered by courier between the hours of 9am and 5pm. We can give you an estimated date of delivery.
Please Note: The delivery must be met at your end by a person (Due to the size and nature of the product).
If not the delivery will need to be re delivered and this will result in further cost to you the customer.
Can I return my order?
Due to the size an nature of these items, unless there is a fault, there are no returns.
Can I cancel my order?
Once an order has been paid for and dispatched, there are no returns.
If my order is damaged in transit - do you replace it?
Yes! Please email an image of the damaged item/s through to us with a description within 3 days of receiving the delivery & if the claim is approved we will dispatch replacements.
If I receive a faulty product - do you replace it?
Please email a photo & description through & if the claim is approved by our supplier we will immediately send a replacement.
What is the warranty on these products?
All furniture has a 2 year warranty.
Anthony Scott Landscape Design Policy Document
Anthony Scott Landscape Design regards customer privacy as an important part of our relationship with our
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Anthony Scott Landscape at 0417583305
Collection of Information.
In order to use the Anthony Scott Landscape website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by Anthony Scott Landscape is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from Anthony Scott Landscape customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at firstname.lastname@example.org
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Anthony Scott Landscape uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org with that party.Anthony Scott Landscape may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. Your name and delivery details will be passed on for your delivery.
These third parties are prohibited from using your personally identifiable information for any other purpose.Anthony Scott Landscape does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Anthony Scott Landscape Design Security Policy
Anthony Scott Landscape uses the eWAY Payment Gateway for its credit card transactions. eWAY processes credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All credit card transactions performed using the eWAY gateway are secured payments.
- Payments are taken in person over the phone.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
- eWAY is an authorised third party processor for all the major Australian banks.
- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Anthony Scott Landscape. For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Once you have placed your order and made your payment via either credit card or EFT we will email you confirm receipt. We will send your good via courier with 7-10 working days ( or in the time frame agreed on), if the goods are not in stock you will informed of this at the time of your enquiry.
If you wish to query a delivery please contact us at email@example.com
Refund & Returns Policy
Return orders are subject to approval by Anthony Scott Landscape Design. Please read above in this document or contact us for details & terms & conditions.
Once an order has been paid for there are no cancellations.